Shipping Information

• Please be patient as we process your order, as we are doing our best to ensure that purchases made by 2 p.m PST, Monday through Friday are processed and shipped within the same day.

• Free Standard Shipping procedures at Shama Jade LLC require up to 7 business days for UPS home deliveries once you’ve received your order confirmation.

• Standard Worldwide shipping is available at a flat rate of $70.00 with the exception of Canada and Mexico who have a flat rate of $20.00.

Inventory may be subject to availability. Inventory shortages will be reflected on your order status within 3 business days of initial order. During high volume periods, order processing may be delayed. This includes sales and special holidays. If an item on order is no longer available, this item will be removed from your order and a refund will be placed to your account. In this instance you will receive an email indicating the removed style and refund amount. All other items will be maintained and shipped based on standard shipping terms.

Ground Delivery — Free Shipping (U.S. Domestic), Canada & Mexico $20.00 flat rate, International $70.00 flat rate.
2 Day Rush— $35 flat rate (U.S. Domestic Only)
Standard Overnight – $50 flat rate (U.S. Domestic Only)

Easy Returns & Exchanges

Web orders are eligible for a full refund or exchange if returned within 14 days of purchase to our online returns department. During holiday season (Nov 1st to Dec 25th ), we will accept your return after the 14 days so long as it is received by January 10 of the following year.

Items must be unworn, unwashed, undamaged, unused, and with all original tags and accessories attached. For exchanges, we accept items received up to 14 days after purchase. Special Sale items are Final Sale unless listed otherwise. They are not eligible for refund or exchange. Shipping charges are not reimbursed for returned purchases.

All returns must meet the following requirements.

-Customer must first contact Shama Jade at info@shamajade.com letting our team know you wish to return an item. E-mail must include order number and a reason why the item is being returned/exchanged.

Merchandise must be returned within 14 days of you receiving your order.

- Merchandise must not be worn, altered, damaged, or washed and include all tags and accessories attached. Final Sale and Special Order items may not be returned

Returns Information

If any returns do not meet above requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions: info@shamajade.com

Shama Jade LLC. 
860 Via de La Paz, Suit D-3b
Pacific Palisades, 90272

Refund & Exchange

What is the Shama Jade Return Policy?

You have 14 days from receiving your order to initiate a Return or Exchange with ShamaJade.com. Any orders that are initiated after the 14 day period will not be accepted for Refund or Exchange. 

Shama Jade is not responsible for any return packages that are lost in transit to our warehouse.

All returned products will be inspected upon receiving the package. If products are not in resalable condition, your return will be denied. Refunds and Exchanges may take up to 7 business days to process. You will be notified once your Exchange or Refund has been fully processed. All Exchange orders are subject to product availability.

How do I exchange my Shama Jade Product for a different Shama Jade Product?

To exchange a Shama Jade Product for a different Shama Jade product/size, please email info@shamajade.com letting our team know the reason for the exchange and what you wish to exchange (including your oder number). FOR EXCHANGES ONLY- we will send your a pre paid return label via email, for you to send back the item/items. Once we receive the item and it is properly inspected by our team we will then ship you the exchange.

How do I return my Shama Jade Products?

To return your shamajade.com order, please email info@shamajade.com to let our shipping & returns team know you wish to initiate a return. Then ship back your items you wish to return. Shama Jade is not responsible for Shipping and handling for any return items. Once the item is received and inspected properly by our team we will issue a full refund within 24 hours of receiving.

I did not purchase this product on ShamaJade.com, may I return through the website?

Only orders placed on the ShamaJade.com website will be accepted for refund or exchange as long as they are within the Return Policy conditions.

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